Re: Got a problem with a CCIE Lab?

I think if you have a true, rather catastrophic lab exam failure (for
example, a failed connection to backbone devices), the nice folks that
you describe here would indeed very willingly provide a free re-take.
In fact, this exact circumstance occurred with one of my students
early this year. I believe your option two below - extra points for
something - could NEVER happen.

Now, the student I describe above, is one student out of literally
hundreds of students that I have helped personally since joining INE.

 From a psychology perspective, I think it is VERY dangerous to enter
the lab exam with the suspicion of hardware failures or the
"unpassability" of the Core Knowledge Section. So while it is great to
know there is a sound process to deal with actual lab hardware
problems, it needs to be the LAST thing students focus on - in my
humble, yet educated, opinion.

Warmest Regards,

Anthony J. Sequeira, CCIE #15626
http://www.INE.com

Test your Core Knowledge today!
Q: Your EIGRP speaker has not responded for a particular route query
for three minutes. How is the route declared now by your neighbor?
A: Stuck-In-Active
More Info: http://www.cisco.com/en/US/tech/tk365/technologies_q_and_a_item09186a008012dac4.shtml

On Aug 7, 2009, at 12:59 PM, Darby Weaver wrote:

> Hmm? We read it here all the time. We read it in forums across the
> Internet. People take the lab, spend $1400.00, and need to know
> "WHY?". It
> does not matter what the question is or what the problem was
> something made
> you leave the lab and now you need to know more. You need to know
> that the
> CCIE Lab Program cares about "YOU", the cutomer... Well my
> friends... they
> do and they want you to know they do care about you, your lab
> experience,
> and your concerns. I mentioned a lab problem I had and was told if
> I had
> opened a case for it at the time, I would have received a FREE re-
> take for a
> problem like I encountered in the lab (my workstation rebooted due
> to a worm
> on my first lab attempt) - I did not complan about it till my 3rd lab
> attempt so I guess I was late and I only used the lab feedback tool.
>
> I wish I had know the procedure. Apparently a lot fo people have
> issues in
> the lab and it does not matter which track either. The CCIE Support
> Team is
> there to help. It does not start with the proctors during the lab
> itself
> and it does not end with the proctors in the lab itself.
>
> You have options and the right to be treated fairly, you are the
> customer
> and the lady who heads the program told me this several times in
> person
> yesterday over lunch while I was in Seattle. Now I'm telling you.
> It's
> hearsay from me in this case, but it is something that might do one
> of the
> following:
>
> 1. Nothing - maybe that is just the way it is, maybe it is a simple
> misunderstanding, etc.
>
> 2. Maybe get you extra points for something?
>
> 3. Maybe alleviate extenuating circumstances?
>
> 4. Maybe get re-grade?
>
> 5. Maybe get a free re-take?
>
> 6. Maybe solve your issue, whatever it is, give you closure, and
> help you
> understand that the entire CCIE Program Team stands for Integrity and
> Fairness with regard to the CCIE Lab, not one time, but every time.
> Got a problem with the CCIE
> Lab?<http://darbylogs.blogspot.com/2009/08/got-problem-with-ccie-lab.html
> >
> I spoke at length with the CCIE Prorgam "owner" and I guess she's
> the boss
> of Sara, who is the boss of... Maurillo, Jeff, and the CCIE Content
> Development Team, Support, etc.
>
> I came away with one clear message:
>
> If you take a CCIE Lab Exam and have any issues...
>
> Write them asap or open a support ticket. Why?
>
> 1. They can help.
>
> 2. They will help.
>
> 3. They want to help.
>
> 4. They will do whatever they can to help.
>
> 5. They want you, the customer, to feel satisfied that they helped
> you.
>
> I was told they currently receive over 5000+ requests for support
> per month
> regarding the CCIE Lab and Sara's support team handles it all. Day
> in and
> Day out.
>
> Questions about the lab do not end with the proctor in the lab, re-
> grade
> questions, fairness questions, wording questions, etc.
>
> Nope! They go to the CCIE Heaven of Support and they get the
> "authoritative
> answer".
>
> Now I'm not saying it will always go your way. Most likely it won't.
> However, you may get some sense of clarification and understanding
> of what
> the problem was, why it is that way, and maybe a little peak on what
> you can
> do to improve yourself and overcome this misunderstanding in the
> future.
>
> It's like that.
>
> Hope this helps someone. Please go to cisco.com/go/ccie and look for
> the
> latest links for support if you need it.
>
> These guys are true professionals in every sense and dedicated to the
> integrity and fairness of the program. Give them a chance to help
> you make
> the most out of their dedicated support staff if you feel you need
> them.
>
>
> Blogs and organic groups at http://www.ccie.net
>
> _______________________________________________________________________
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Blogs and organic groups at http://www.ccie.net
Received on Sat Aug 08 2009 - 11:24:41 ART