Re: Got a problem with a CCIE Lab?

Let me repeat:

5000 Support Calls per Month for CCIE Labs and the Security Guys (Look at
the stats - like 1 new CCIE in how long since the new OEQ?...)

Not everyone is getting through it as easy as we'd like Joe.

The fake lab guys only have 6-9 of the labs - not all of them...

Sorry they are fixing this...

On Fri, Aug 7, 2009 at 1:17 PM, Joseph L. Brunner
<joe_at_affirmedsystems.com>wrote:

> Why is it 25,000 people can get through it without issues and a few people
> keep going back and complaining about the lab and why it's unfair???
>
> Lets drop all these complaints and just study
>
> -----Original Message-----
> From: nobody_at_groupstudy.com [mailto:nobody_at_groupstudy.com] On Behalf Of
> Darby Weaver
> Sent: Friday, August 07, 2009 12:59 PM
> To: Cisco certification
> Subject: Got a problem with a CCIE Lab?
>
> Hmm? We read it here all the time. We read it in forums across the
> Internet. People take the lab, spend $1400.00, and need to know "WHY?".
> It
> does not matter what the question is or what the problem was something made
> you leave the lab and now you need to know more. You need to know that the
> CCIE Lab Program cares about "YOU", the cutomer... Well my friends... they
> do and they want you to know they do care about you, your lab experience,
> and your concerns. I mentioned a lab problem I had and was told if I had
> opened a case for it at the time, I would have received a FREE re-take for
> a
> problem like I encountered in the lab (my workstation rebooted due to a
> worm
> on my first lab attempt) - I did not complan about it till my 3rd lab
> attempt so I guess I was late and I only used the lab feedback tool.
>
> I wish I had know the procedure. Apparently a lot fo people have issues in
> the lab and it does not matter which track either. The CCIE Support Team
> is
> there to help. It does not start with the proctors during the lab itself
> and it does not end with the proctors in the lab itself.
>
> You have options and the right to be treated fairly, you are the customer
> and the lady who heads the program told me this several times in person
> yesterday over lunch while I was in Seattle. Now I'm telling you. It's
> hearsay from me in this case, but it is something that might do one of the
> following:
>
> 1. Nothing - maybe that is just the way it is, maybe it is a simple
> misunderstanding, etc.
>
> 2. Maybe get you extra points for something?
>
> 3. Maybe alleviate extenuating circumstances?
>
> 4. Maybe get re-grade?
>
> 5. Maybe get a free re-take?
>
> 6. Maybe solve your issue, whatever it is, give you closure, and help you
> understand that the entire CCIE Program Team stands for Integrity and
> Fairness with regard to the CCIE Lab, not one time, but every time.
> Got a problem with the CCIE
> Lab?<http://darbylogs.blogspot.com/2009/08/got-problem-with-ccie-lab.html>
> I spoke at length with the CCIE Prorgam "owner" and I guess she's the
> boss
> of Sara, who is the boss of... Maurillo, Jeff, and the CCIE Content
> Development Team, Support, etc.
>
> I came away with one clear message:
>
> If you take a CCIE Lab Exam and have any issues...
>
> Write them asap or open a support ticket. Why?
>
> 1. They can help.
>
> 2. They will help.
>
> 3. They want to help.
>
> 4. They will do whatever they can to help.
>
> 5. They want you, the customer, to feel satisfied that they helped you.
>
> I was told they currently receive over 5000+ requests for support per month
> regarding the CCIE Lab and Sara's support team handles it all. Day in and
> Day out.
>
> Questions about the lab do not end with the proctor in the lab, re-grade
> questions, fairness questions, wording questions, etc.
>
> Nope! They go to the CCIE Heaven of Support and they get the "authoritative
> answer".
>
> Now I'm not saying it will always go your way. Most likely it won't.
> However, you may get some sense of clarification and understanding of what
> the problem was, why it is that way, and maybe a little peak on what you
> can
> do to improve yourself and overcome this misunderstanding in the future.
>
> It's like that.
>
> Hope this helps someone. Please go to cisco.com/go/ccie and look for the
> latest links for support if you need it.
>
> These guys are true professionals in every sense and dedicated to the
> integrity and fairness of the program. Give them a chance to help you make
> the most out of their dedicated support staff if you feel you need them.
>
>
> Blogs and organic groups at http://www.ccie.net
>
> _______________________________________________________________________
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Blogs and organic groups at http://www.ccie.net
Received on Fri Aug 07 2009 - 17:36:57 ART