TAC position in SanJose

Hi GS,
If anyone interested in Unified Computing System, TAC position at Cisco, San
Jose location, unicast me with your resume. Our group is looking for a
talent.

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Job Description:
Cisco Services seeks a Field Support Engineer to join some of the industry's
brightest minds in developing and deploying today's most advanced Internet
technologies in the Data Center environment. In this role, you will gain
insight on the detailed functionality of Cisco products and partner with all
distributed elements of the service chain. The ideal candidate demonstrates
an aptitude and appetite for learning new technologies, and applying this to
solve customer issues, on-site or remotely, to drive customer satisfaction.
This is a great opportunity for someone with patience and an empathetic view
of the customer to hone their skills and advance their career providing
value to customers while working with an industry leader in technology.
 Provide second or third line phone or on-site consultation to debug broad,
complex unique network topologies with mixed media protocols to Cisco
customers.
 Works on complex problems where analysis of situations requires in-depth
evaluation of factors.
 Provide systems/product training to customers, and contribute towards
building a knowledge base to help customers and internal stakeholders.
 Provide guidance leadership to less experienced engineers.
 Act as a focal point for high impact, large account problem resolution.
 Act as a technical expert and provide support on a US/Canada and
world-wide basis
 Interfaces with VARs, OEMs, end-users, and internal engineering
departments to drive quality into the product.
 Receive minimal supervision, no instruction on routine work, and general
instruction on new assignments.
 Reports to Sr Manager or Director, Technical Services.
 May require up to 50% travel

Required Qualifications:
 Typically requires BS in CS or EE or equivalent plus 7-10 years Data
Center related experience.
 CCIE or equivalent external certification required. Receives minimal
supervision. Determines methods and procedures on new assignments. May
provide guidance to lower level engineers.
 Requires in-depth knowledge of the following areas: Data Center Networking
and Data Center Products.
 Demonstrated networking experience including TCP/IP and Routing Protocols.
 Troubleshooting experience using finisar, wireshark, or other protocol
analyzer.
 Experience or Certifications in one or more of the following is preferred:
Windows Operating Systems Environments; Red Hat Linux, SuSe Linux, VmWare,
Oracle.
 Prior customer support experience is preferred.

Will be required to perform Advanced Troubleshooting of Data Center
Solutions consisting of the following:

1. Fibre Channel or Network Attached Storage (NAS) Environments
2. Windows Operating Systems Environments and File Systems (CIFS, DFS,
Active Directory)
3. Storage architectures, iSCSI, FICON, device drivers, and/or file systems
4. Designs and implementations for integrated network and storage solutions.
5. Fibre Channel over Ethernet and Fiber channel storage area network
architectures
6. Multi-vendor platform and interconnect component interoperability
7. Red Hat Linux, SuSe Linux, VmWare and UNIX operating systems environment

Desired Skills:
 Able to analyze, use and configure medium to large networks.
 Proven crisis management skills.
 Excellent verbal communication skills--these skills are essential for this
engineering role as some work being done is through remote communication.
 Very strong Problem Solving skills, and ability to determine root cause
and determine resolution for previously unknown problems
 Ability to drive recreates remotely--Many issues result in the engineer
needing to perform a recreate of the customer problem in order to isolate
the issue and resolve.
 Good organizational skills. The position requires that the FSE is able to
prioritize his/her workload and manage customer commitments.
 Strong teamwork and collaboration skills. Able to work effectively with
and provide guidance to FSE team and other collaborating workgroups. This
results in very strong teamwork which has proven to be successful in driving
Issues to Resolution quickly.
 Good presentation skills

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Received on Wed Jun 03 2009 - 17:13:16 ART