Re: Cisco Announced change to R&S

HP=Home products LOL

On Wed, May 6, 2009 at 4:37 PM, Larry Hadrava <lhadrava_at_ipexpert.com> wrote:

> LOL - unfortunately not.
> It is a private company. Very much the puzzle a this point.
> I'll figure it out tomorrow when I can actually talk to one of the end
> users
> that had the problem.
>
> For all I know they are using a Dell laptop with click to call enabled and
> Dell support on a speed dial:-)
> Larry Hadrava
> CCIE #12203 CCNP CCNA
> Sr. Support Engineer IPexpert, Inc.
> URL: http://www.IPexpert.com
>
>
> On Wed, May 6, 2009 at 7:22 PM, Jared Scrivener
> <jscrivener_at_ipexpert.com>wrote:
>
> > Are your user s the Dell support team? I know if I was working for Dell
> > support and I put a caller on hold that s what I d want my customers to
> > hear. Now if your customer is HP support ;)
> >
> >
> >
> > Cheers,
> >
> >
> >
> > Jared Scrivener CCIE3 #16983 (R&S, Security, SP), CISSP
> >
> > Sr. Technical Instructor - IPexpert, Inc.
> >
> > Telephone: +1.810.326.1444
> >
> > Fax: +1.810.454.0130
> >
> > Mailto: jscrivener_at_ipexpert.com
> >
> >
> >
> > *From:* Larry Hadrava [mailto:lhadrava_at_ipexpert.com]
> > *Sent:* Wednesday, 6 May 2009 4:14 PM
> > *To:* jscrivener_at_ipexpert.com
> > *Cc:* Scott Morris; George Roman; Radioactive Frog; Ryan West; Scott M
> > Vermillion; Dark Fiber; Darby Weaver; Nauman Habib; Cisco certification;
> ron
> > wilkerson
> >
> > *Subject:* Re: Cisco Announced change to R&S
> >
> >
> >
> > Jared:
> >
> > Sometimes when I reboot my laptop the Internet goes down - so if you
> > experience a loss of Internet connectivity it will be OK in a couple
> minutes
> > once my laptop reboots.
> >
> >
> >
> > Actually my troubleshooting scenario of the day is a voice issue:
> >
> > When a user puts a PSTN caller on hold, intermittently the user will hear
> a
> > recording welcoming them to Dell Support. This does not happen every call
> > nor is it isolated to one phone or DN.
> >
> >
> >
> > I love networking!!!
> >
> >
> > Larry Hadrava
> > CCIE #12203 CCNP CCNA
> > Sr. Support Engineer IPexpert, Inc.
> > URL: http://www.IPexpert.com <http://www.ipexpert.com/>
> >
> > On Wed, May 6, 2009 at 7:00 PM, Jared Scrivener <
> jscrivener_at_ipexpert.com>
> > wrote:
> >
> > Yeah, every time you get those emails and go off to work on it,
> Groupstudy
> > goes quiet for a few hours, Larry.
> >
> > I, for one, am happiest when your customers stop doing stupid things so
> we
> > can keep the conversation rolling. ;)
> >
> > Cheers,
> >
> > Jared Scrivener CCIE3 #16983 (R&S, Security, SP), CISSP
> > Sr. Technical Instructor - IPexpert, Inc.
> > Telephone: +1.810.326.1444
> > Fax: +1.810.454.0130
> > Mailto: jscrivener_at_ipexpert.com
> >
> >
> >
> > -----Original Message-----
> > From: nobody_at_groupstudy.com [mailto:nobody_at_groupstudy.com] On Behalf Of
> > Larry Hadrava
> > Sent: Wednesday, 6 May 2009 3:50 PM
> > To: Scott Morris
> > Cc: George Roman; Radioactive Frog; Ryan West; Scott M Vermillion; Dark
> > Fiber; Darby Weaver; Nauman Habib; Cisco certification; ron wilkerson
> > Subject: Re: Cisco Announced change to R&S
> >
> > Scott has a good point. I get the network is down calls all day. I play
> > Columbo and find out that one user cannot open an email with a blobked
> > attachment. I love my job:-)
> > Larry Hadrava
> > CCIE #12203 CCNP CCNA
> > Sr. Support Engineer IPexpert, Inc.
> > URL: http://www.IPexpert.com <http://www.ipexpert.com/>
> >
> >
> > On Wed, May 6, 2009 at 6:00 PM, Scott Morris <
> > smorris_at_internetworkexpert.com
> > > wrote:
> >
> > > I think it would be easier to just have a ticket saying "The network is
> > > broken." which is how most user-instigated tickets start anyway. ;)
> > >
> > >
> > >
> > >
> > > *Scott Morris*, CCIE/x4/ (R&S/ISP-Dial/Security/Service Provider)
> #4713,
> > >
> > > JNCIE-M #153, JNCIS-ER, CISSP, et al.
> > >
> > > JNCI-M, JNCI-ER
> > >
> > > smorris_at_internetworkexpert.com
> > >
> > >
> > > Internetwork Expert, Inc.
> > >
> >
> > > http://www.InternetworkExpert.com <http://www.internetworkexpert.com/>
> <
> > http://www.internetworkexpert.com/>
> >
> > >
> > > Toll Free: 877-224-8987
> > >
> > > Outside US: 775-826-4344
> > >
> > >
> > > Knowledge is power.
> > >
> > > Power corrupts.
> > >
> > > Study hard and be Eeeeviiiil......
> > >
> > >
> > >
> > > George Roman wrote:
> > > > I think it depends on cisco also how often will they make the same
> > > > issues to repeat.
> > > > Think about it... if they have 5 issues and they keep doing the same
> > > > it will be easy enough if someone just tells you for example "bgp has
> > > > the wrong as number" and there you go.. you have the points.
> > > >
> > > > Regards,
> > > > George
> > > >
> > > >
> > > > On Tue, May 5, 2009 at 6:20 PM, Radioactive Frog <
> pbhatkoti_at_gmail.com
> > > > <mailto:pbhatkoti_at_gmail.com>> wrote:
> > > >
> > > > Just wondering about the lab-rat(s) - what strategy will they be
> > > > thinking to
> > > > cheat the troubleshooting section?
> > > >
> > > > Duh!
> > > >
> > > > -Frog
> > > >
> > > >
> > > > Blogs and organic groups at http://www.ccie.net
> > > >
> > > >
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Received on Thu May 07 2009 - 07:19:32 ART