Re: Cisco Announced change to R&S

LOL - unfortunately not.
It is a private company. Very much the puzzle a this point.
I'll figure it out tomorrow when I can actually talk to one of the end users
that had the problem.

For all I know they are using a Dell laptop with click to call enabled and
Dell support on a speed dial:-)
Larry Hadrava
CCIE #12203 CCNP CCNA
Sr. Support Engineer  IPexpert, Inc.
URL: http://www.IPexpert.com

On Wed, May 6, 2009 at 7:22 PM, Jared Scrivener
<jscrivener_at_ipexpert.com>wrote:

> Are your users the Dell support team? I know if I was working for Dell
> support and I put a caller on hold thats what Id want my customers to
> hear. Now if your customer is HP support ;)
>
>
>
> Cheers,
>
>
>
> Jared Scrivener CCIE3 #16983 (R&S, Security, SP), CISSP
>
> Sr. Technical Instructor - IPexpert, Inc.
>
> Telephone: +1.810.326.1444
>
> Fax: +1.810.454.0130
>
> Mailto: jscrivener_at_ipexpert.com
>
>
>
> *From:* Larry Hadrava [mailto:lhadrava_at_ipexpert.com]
> *Sent:* Wednesday, 6 May 2009 4:14 PM
> *To:* jscrivener_at_ipexpert.com
> *Cc:* Scott Morris; George Roman; Radioactive Frog; Ryan West; Scott M
> Vermillion; Dark Fiber; Darby Weaver; Nauman Habib; Cisco certification;
ron
> wilkerson
>
> *Subject:* Re: Cisco Announced change to R&S
>
>
>
> Jared:
>
> Sometimes when I reboot my laptop the Internet goes down - so if you
> experience a loss of Internet connectivity it will be OK in a couple
minutes
> once my laptop reboots.
>
>
>
> Actually my troubleshooting scenario of the day is a voice issue:
>
> When a user puts a PSTN caller on hold, intermittently the user will hear a
> recording welcoming them to Dell Support. This does not happen every call
> nor is it isolated to one phone or DN.
>
>
>
> I love networking!!!
>
>
> Larry Hadrava
> CCIE #12203 CCNP CCNA
> Sr. Support Engineer  IPexpert, Inc.
> URL: http://www.IPexpert.com <http://www.ipexpert.com/>
>
> On Wed, May 6, 2009 at 7:00 PM, Jared Scrivener <jscrivener_at_ipexpert.com>
> wrote:
>
> Yeah, every time you get those emails and go off to work on it, Groupstudy
> goes quiet for a few hours, Larry.
>
> I, for one, am happiest when your customers stop doing stupid things so we
> can keep the conversation rolling. ;)
>
> Cheers,
>
> Jared Scrivener CCIE3 #16983 (R&S, Security, SP), CISSP
> Sr. Technical Instructor - IPexpert, Inc.
> Telephone: +1.810.326.1444
> Fax: +1.810.454.0130
> Mailto: jscrivener_at_ipexpert.com
>
>
>
> -----Original Message-----
> From: nobody_at_groupstudy.com [mailto:nobody_at_groupstudy.com] On Behalf Of
> Larry Hadrava
> Sent: Wednesday, 6 May 2009 3:50 PM
> To: Scott Morris
> Cc: George Roman; Radioactive Frog; Ryan West; Scott M Vermillion; Dark
> Fiber; Darby Weaver; Nauman Habib; Cisco certification; ron wilkerson
> Subject: Re: Cisco Announced change to R&S
>
> Scott has a good point. I get the network is down calls all day. I play
> Columbo and find out that one user cannot open an email with a blobked
> attachment. I love my job:-)
> Larry Hadrava
> CCIE #12203 CCNP CCNA
> Sr. Support Engineer IPexpert, Inc.
> URL: http://www.IPexpert.com <http://www.ipexpert.com/>
>
>
> On Wed, May 6, 2009 at 6:00 PM, Scott Morris <
> smorris_at_internetworkexpert.com
> > wrote:
>
> > I think it would be easier to just have a ticket saying "The network is
> > broken." which is how most user-instigated tickets start anyway. ;)
> >
> >
> >
> >
> > *Scott Morris*, CCIE/x4/ (R&S/ISP-Dial/Security/Service Provider) #4713,
> >
> > JNCIE-M #153, JNCIS-ER, CISSP, et al.
> >
> > JNCI-M, JNCI-ER
> >
> > smorris_at_internetworkexpert.com
> >
> >
> > Internetwork Expert, Inc.
> >
>
> > http://www.InternetworkExpert.com <http://www.internetworkexpert.com/> <
> http://www.internetworkexpert.com/>
>
> >
> > Toll Free: 877-224-8987
> >
> > Outside US: 775-826-4344
> >
> >
> > Knowledge is power.
> >
> > Power corrupts.
> >
> > Study hard and be Eeeeviiiil......
> >
> >
> >
> > George Roman wrote:
> > > I think it depends on cisco also how often will they make the same
> > > issues to repeat.
> > > Think about it... if they have 5 issues and they keep doing the same
> > > it will be easy enough if someone just tells you for example "bgp has
> > > the wrong as number" and there you go.. you have the points.
> > >
> > > Regards,
> > > George
> > >
> > >
> > > On Tue, May 5, 2009 at 6:20 PM, Radioactive Frog <pbhatkoti_at_gmail.com
> > > <mailto:pbhatkoti_at_gmail.com>> wrote:
> > >
> > > Just wondering about the lab-rat(s) - what strategy will they be
> > > thinking to
> > > cheat the troubleshooting section?
> > >
> > > Duh!
> > >
> > > -Frog
> > >
> > >
> > > Blogs and organic groups at http://www.ccie.net
> > >
> > >
> > _______________________________________________________________________
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> >
> >
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>
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>
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Received on Wed May 06 2009 - 19:37:11 ART