Re: Core Knowledge - Don't mis-interpret this

i don't think customers ask about hold time :)

----- Original Message -----
From: "Pavel Bykov" <slidersv_at_gmail.com>
To: "Joseph L. Brunner" <joe_at_affirmedsystems.com>
Cc: "Larry" <cc13lab_at_gmail.com>; <ccielab_at_groupstudy.com>
Sent: Wednesday, April 22, 2009 7:20 AM
Subject: Re: Core Knowledge - Don't mis-interpret this

>I think Cisco may have wanted to simulate customer environment.
> When I visit a customer, they ask some questions and they do expect
> answers.
> If I give them the correct answer, they ask a few more and if it's all
> correct answers they want me to look at this and that is basically living
> up
> to the reputation of CCIE. The customer wants to do business because of
> supplier knowledge. They see what they pay for.
>
> On the other hand, if you answer your customer, don't know and that you
> have
> to look it up, well... If the customer thinks it's just a simple question
> that you should have known, maybe that will be the missed opportunity for
> huge projects.
>
> That's why I think Cisco puts only a few questions in.
>
> Pavel
>
>
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Received on Wed Apr 22 2009 - 08:46:39 ART