From: Scott M Vermillion (scott_ccie_list@it-ag.com)
Date: Sat Nov 29 2008 - 01:34:58 ARST
That's absolutely the case Frog. Used to be any old service contract would
do. I can recall opening TAC cases on behalf of my employer's clients based
on service contracts for wiring closet switches/routers purchased by said
employer that had nothing to do at all with said clients (not that I
intentionally did it that way myself so much as the TAC folk answering the
phone just searching for any valid contract at all they could attribute to
the inbound caller). No more!
Having said that, getting an association made between my own CCO ID and a
client's covered piece of gear was no problem at all in my lone post-CCIE
TAC case. I think they want to keep things reasonably within check but at
the same time not alienate the buying public en mass. Seems to be working
from my limited perspective.
From: Radioactive Frog [mailto:pbhatkoti@gmail.com]
Sent: Friday, November 28, 2008 8:13 PM
To: Neil Moore
Cc: Darby Weaver; Scott M Vermillion; Felix Nkansah; Julio Carrasco; CCIE
Lab
Subject: Re: Cisco Service Requests opened by CCIEs
Also note, if your support-contract is register for 2811 router, you can
only ask question re 2811.
You can't ask or open a case re ASA-55xx or Call manager.
-frog
Blogs and organic groups at http://www.ccie.net
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