From: tvarriale@flamboyaninc.com
Date: Fri Oct 17 2008 - 10:38:28 ART
One of my fav tac cases that was "escalated" beyond first level was...2 (not 1) engineers telling me a 5520 could not handle 20mbps of traffic.
I wonder what the first level people would have said!
Sent via BlackBerry by AT&T
-----Original Message-----
From: "Scott M Vermillion" <scott_ccie_list@it-ag.com>
Date: Wed, 15 Oct 2008 09:10:21
To: 'Muhammad Nasim'<muhammad.nasim@gmail.com>; 'darth router'<darklordrouter@gmail.com>
Cc: 'Ajay V m'<ajayvm@gmail.com>; 'Cisco certification'<ccielab@groupstudy.com>
Subject: RE: CCIE ID association Benefits..
I have opened just one TAC case since passing the lab back in Feb, so
YMMV... There seems to be some inconsistency between how my case was
handled and what the rumor mill suggests should happen. Yes, you get
escalated past the "is the router plugged in and is the power switch in the
"ON" position?" crowd (MERCIFULLY!). No, I don't think your case
necessarily gets handled by a CCIE nor do I think it automatically gets
forwarded to a "core technology" team, as I had been led to believe.
Honestly, this was a factor in my decision to pursue the CCIE, so I'm a
little bummed.
But I digress.
The reason for my post is to address the question about being able to open a
TAC case without a SmartNet account. "No" seems to be the answer. I have
SmartNet on some of my own hardware and there was a time I could open a TAC
case against, say, a 6509 using any old device that showed up under my
personal CCO ID (and I can assure you that none of them are 6509s!). In
spite of my CCIE and my own SmartNet, I had to jump through some hoops to
get the device in question associated with my ID before I could proceed with
the case. It would seem Cisco has gotten fairly aggressive about this.
Having said that, if SmartNet is funded against whatever you're dealing
with, the process to set up the affiliation is not "mission impossible."
You need to know the street address and the POC that Cisco has listed for
the device in question and theoretically they will place a call to verify
that the POC does not object. In my case, we were dealing with something
fairly time critical and some type of escalation took place to get the
association done ASAP. It's possible they contacted a POC while I was on
hold, but I'm fairly certain somebody did some type of override and just got
it done. Long story short is that I don't think holding a CCIE does
anything for you in terms of eligibility to open a TAC case...
-----Original Message-----
From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
Muhammad Nasim
Sent: Wednesday, October 15, 2008 1:32 AM
To: darth router
Cc: Ajay V m; Cisco certification
Subject: Re: CCIE ID association Benefits..
Is there any discount on the Merchandise or other Cisco Market Place
products as it is mention on the below link?
http://www.cisco.com/web/learning/le3/ccie/certified_ccies/index.html
The above link also mentioned the "Benefits of Cisco"
Another thing I want to confirm can a CCIE open a TAC case without having
Smartnet associated with his ID? (My answer is NO but can any one confirm
this : ) )
Thanks
2008/10/15 darth router <darklordrouter@gmail.com>
> You sure you get forwarded to a CCIE TAC engineer?
>
> I think you just don't get forwarded to mexico, india or austrailia level
1
> support.
>
>
>
> On Tue, Oct 14, 2008 at 10:13 PM, Ajay V m <ajayvm@gmail.com> wrote:
>
> > Hi,
> >
> > PEC and other things can be accessed even if you are not a CCIE, You
just
> > have to associate your ID to a partner.Official I think the CCIE
> > merchandise is the only thing available additionally for CCIE level
> > access.Also there is a benifit when you open a TAC case with a CCO
which
> > has CCIE,The case will be forwarded to a CCIE TAC Engineer.All the other
> > benifits are for your company and not for you.So i guess they are the
> ones
> > to provide you the benifits :-)............
> >
> > On Wed, Oct 15, 2008 at 12:07 AM, darth router <darklordrouter@gmail.com
> > >wrote:
> >
> > > Just the TAC escalation is a huge benefit. You don't have to talk to
> the
> > > dumbasses who ask you if your router is plugged in.
> > >
> > >
> > >
> > > On Tue, Oct 14, 2008 at 11:10 AM, Darby Weaver <ccie.weaver@gmail.com
> > > >wrote:
> > >
> > > > Sorry, I stand mistaken. Don't know if a CCIE can access PEC.
> > > >
> > > > I was speaking for Partners like Premier and above.
> > > >
> > > > Sorry for the oversight on my part.
> > > >
> > > >
> > > >
> > > > On Tue, Oct 14, 2008 at 3:01 PM, Farrukh Haroon <
> > farrukhharoon@gmail.com
> > > > >wrote:
> > > >
> > > > > I think any premier/silver/gold partner account can get all the
> cool
> > > > stuff
> > > > > in PEC. No need for CCIE privileges.
> > > > >
> > > > > Regards
> > > > >
> > > > > Farrukh
> > > > >
> > > > >
> > > > > On Tue, Oct 14, 2008 at 5:48 PM, Darby Weaver <
> ccie.weaver@gmail.com
> > > > >wrote:
> > > > >
> > > > >> You should get PEC. PEC offers freebie labs and freebie training
> to
> > > the
> > > > >> various new materials available and yes they have some freebie
> stuff
> > > > >> available for professional and ccie level certs too.
> > > > >>
> > > > >>
> > > > >>
> > > > >>
> > > > >> On Tue, Oct 14, 2008 at 7:39 AM, Scott Morris <
> > > > >> smorris@internetworkexpert.com> wrote:
> > > > >>
> > > > >> > None. Unless you worked those out as part of your contract.
> But
> > > > >> nothing
> > > > >> > magical happens.
> > > > >> >
> > > > >> > I suppose you COULD get access to PELC (Partner E-Learning
> > > > Connection),
> > > > >> or
> > > > >> > whatever it's called now. (through CCO)
> > > > >> >
> > > > >> > Scott
> > > > >> >
> > > > >> > -----Original Message-----
> > > > >> > From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On
> > > Behalf
> > > > Of
> > > > >> > jockey wearer
> > > > >> > Sent: Tuesday, October 14, 2008 4:08 AM
> > > > >> > To: Cisco certification
> > > > >> > Subject: CCIE ID association Benefits..
> > > > >> >
> > > > >> > Dear All,
> > > > >> >
> > > > >> > I have associated my CCIE ID with one of the company to get
them
> > > > >> > partnership
> > > > >> > . What kind of benefits I will get like free Training etc... ?
> > > > >> >
> > > > >> > Thanks
> > > > >> > Prashant
> > > > >> >
> > > > >> >
> > > > >> > Blogs and organic groups at http://www.ccie.net
> > > > >> >
> > > > >> >
> > > >
> _______________________________________________________________________
> > > > >> > Subscription information may be found at:
> > > > >> > http://www.groupstudy.com/list/CCIELab.html
> > > > >> >
> > > > >> >
> > > > >> > Blogs and organic groups at http://www.ccie.net
> > > > >> >
> > > > >> >
> > > >
> _______________________________________________________________________
> > > > >> > Subscription information may be found at:
> > > > >> > http://www.groupstudy.com/list/CCIELab.html
> > > > >>
> > > > >>
> > > > >> Blogs and organic groups at http://www.ccie.net
> > > > >>
> > > > >>
> > >
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