From: Tony Varriale (tvarriale@flamboyaninc.com)
Date: Sun Jul 20 2008 - 02:02:25 ART
8 paragraphs and the question still didn't get answered. Amazing.
To answer the question, it is based on your Cisco.com ID (assuming your
number is attached). It doesn't matter which company.
Tony
-----Original Message-----
From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
Joseph Brunner
Sent: Saturday, July 19, 2008 11:52 PM
To: 'darth router'; 'Cisco certification'
Subject: RE: CCIE TAC call routing
Don't worry!
You're certain to get lousy third world "follow the sun" support even if
you're Warren Buffet calling about a downed 6509 at Berkshire Hathaway!
My advise, call 7am EST (to get the wonderful RTP) or until 5pm EST (to get
the fabulous SJ). then it doesn't matter if you tell them your rank or not.
The USA tac is pretty darn good.
Australia, HKG, INDIA, Brussels... you have burned me enough times, now I
throw some venom/gasoline on you...
I had a network down emergency, Australia/Hong Kong put a Keanu Reeves guy
on the phone that sounded like he just found his "baby blue console cable"
in the box yesterday. It pissed off the VP where I was working so bad, he
had to curse the guy out... 3 hours went by and he hadn't even looked at the
configs we sent him at 8pm yet.
Just don't "follow the sun" you'll be sorry you didn't go into Oracle/Sap!
Just call at the times I said... I have clients that MAKE ME CALL TAC...
-Joe
-----Original Message-----
From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
darth router
Sent: Sunday, July 20, 2008 12:20 AM
To: Cisco certification
Subject: CCIE TAC call routing
Curiosity. I haven't called TAC since I passed my IE. To get the
preferential call routing treatment, are there any specific requirements.
Does my CCIE number have to be associated with the company company/gear I'm
calling on, or do I get special treatment regardless of where/who I'm
working for? So if I'm a consultant working for multiple customers are their
any issues?
DR
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