RE: scheduling lab test

From: Brian Dennis (bdennis@internetworkexpert.com)
Date: Wed Nov 21 2007 - 22:35:42 ART

The ccie@cisco.com address was phased out last November. If he needs
support from Cisco in regards to the lab he will have to open a case by
phone. Warning - if you are calling international you could end up on
hold for a little while.

How do I contact support?
          Details
          Contacting Support
          Answer
          The Certification Online Support tool provides a suite of support
services to meet your certification program needs including Instant
Answers, Program Updates and the ability to manage your support cases
online.

For instructions on how to use the Certification Online Support tool,
click on the "Help Using this Site" tab on the top right of your screen to
help you navigate the site and search for commonly asked questions about
the Cisco Career Certification program.

If the located Answer does not address your question, you can contact a
Customer Support Agent, Monday through Friday from 5:00am to 5:00pm
Pacific Time at 1-800-829-6387 (US/Canada) or 1+ 408-902-5200
(International). Additional global support numbers are listed here.
Cases may also be created online by clicking on an Instant Answer and then
clicking on the Contact Us tab. Please note that cases created online
will be responded to within 2 business days.

http://ciscocert.custhelp.com/cgi-bin/ciscocert.cfg/php/enduser/std_adp.php?p_faqid=3915&p_sid=9ifatkRi&p_accessibility=0&p_pv=&p_cv=&p_prods=&p_cats=&p_sp=cF9zZWFyY2hfdGV4dD0mcF9zZWFyY2hfdHlwZT1hbnN3ZXJzLnNlYXJjaF9mbmwmcF9zb3J0X2J5PQ**&p_topview=1

HTH,

Brian Dennis, CCIE4 #2210 (R&S/ISP-Dial/Security/SP)
bdennis@internetworkexpert.com

Internetwork Expert, Inc.
http://www.InternetworkExpert.com
Toll Free: 877-224-8987
Direct: 775-745-6404 (Outside the US and Canada)

>----- Original Message -----
Subject: RE: scheduling lab test
Date: Wed, November 21, 2007 10:59
From: "Roger Roa (rroa)" <rroa@cisco.com>

> You can go to the CCIE website and with all this information you can
> send an email to support.
>
> Not sure but I think the email is ccie@cisco.com
>
> Pls double check.
>
> Regards,
>
> -----Original Message-----
> From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
> Scott Voll
> Sent: Wednesday, November 21, 2007 10:37 AM
> To: Cisco certification
> Subject: scheduling lab test
>
> Good Morning pacific time people--
>
> I'm brand new to the list and needing a little help.
>
> I passed my CCIE Voice written and am scheduling my Lab boot camp
> currently. I also have trying to schedule my lab test.
>
> I get to the page that asks for:
>
> candidate ID:
> Written exam track
> Written exam date
> written exam score
>
> but I can't seem to log in:
>
> I know my CSCO canidadate ID
> I know it's my Voice track
> I know my exam date
> but On the paper work all I have is a percentage not a score.
>
> I logged into the cert history and it gives only a "passed"
>
> where do I find my score...... Sorry for the simple (stupid) question
> but I could use a little help.
>
> Thanks
>
> Scott
>
> _______________________________________________________________________
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>
> _______________________________________________________________________
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