From: Tarun Pahuja (pahujat@gmail.com)
Date: Fri Nov 16 2007 - 15:22:31 ART
Richard,
If you go to the advanced tab under pilot point and enable
call queuing you should be able to get MOH for any algorithm as long as the
queue is full and the caller is waiting in queue, Callmanager will play MOH.
The concept of Broadcast queue works optimally for attendants rather
than agents. It is used when multiple Attendants are configured on the call
manager, and if one of the attendant is overwhelmed with calls, he/she can
simply place the call in the broadcast queue, so that other attendants can
share the load of heavy call volume.
HTH,
Tarun
On Nov 16, 2007 5:52 AM, Richard Dumoulin <Richard.Dumoulin@vanco.fr> wrote:
> Well, finally I decided to ask the TAC and they provided me with a
> satisfactory answer --> the Attendant Console!! When configured in
> broadcast
> mode, the calls are queued and the caller is put on hold while the members
> of
> the hunt group are hunted,
>
>
>
> Regards
>
>
>
> -- Richard
>
> ________________________________
>
> De : Richard Dumoulin
> Envoyi : Wednesday, October 31, 2007 9:37 AM
> @ : 'Cisco certification'
> Objet : Hunt Group
>
>
>
>
>
> Hi,
>
>
>
> Anyone knows if there is a way when someone call a hunt pilot send music
> on
> hold instead of ringing while Call Manager dispatches the call to the IP
> Phones of the line group ?
>
>
>
> Thx
>
>
>
> -- Richard
>
>
>
>
>
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