From: Patrick Galligan (pgalligan@gmail.com)
Date: Thu Oct 04 2007 - 03:04:01 ART
On 10/4/07, Scott Vermillion <scott_ccie_list@it-ag.com> wrote:
> LOL Joe, you literally just hit on one of my (lesser) motivations for
> seeking the CCIE certification. I have only ever opened less than five TAC
> cases in a career spanning ~17 years (not all of those in the "routing and
> switching" business, admittedly). Every single one of those few experiences
> has reinforced that under no circumstances are you to waste time with a TAC
> case until you've already proven a bug and just want to get a fix into the
> making. At least with a number, you can still bypass Tier 1 and get
> something going...
>
I've found that if you overload them with info that lvl1 won't
understand when you create the TAC case, and you work for a cisco
partner, you can often bypass the Lvl1 engineers :)
-- You can't cheat death forever, but you can make the b!stard work for it.
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