From: bi.s (bi.s@gmx.net)
Date: Fri Sep 28 2007 - 12:50:56 ART
... and this is when the real fun starts ;)
In the end they put me through to someone at product support.
They never heard of CCIE there it seems.
good luck
hth
-b
On 28 Sep 2007, at 17:27, Brian Dennis wrote:
> You have to call them. See below:
>
> How do I contact support?
>
> Details
> What happened to the Contact Us tab used to open an online support
> case?
>
> Answer
> On August 1, Certifications Online Support will be temporarily
> suspending the Contact Us tab to host a support pilot with Ciscos
> frontline customer service team.
>
> The Certification Online Support tool provides a suite of support
> services to meet your certification program needs including Instant
> Answers, Program Updates and the ability to manage your support cases
> online.
>
> For instructions on how to use the Certification Online Support tool,
> click on the "Help Using this Site" tab on the top right of your
> screen to help you navigate the site and search for commonly asked
> questions about the Cisco Career Certification program.
>
> If the located Answer does not address your question, you can contact
> a Customer Support Agent, Monday through Friday from 5:00am to 5:00pm
> Pacific Time at 1-800-829-6387 (US/Canada) or 1+ 408-902-5200
> (International). Additional global support numbers are listed here.
>
> http://ciscocert.custhelp.com/cgi-bin/ciscocert.cfg/php/enduser/
> std_adp.php?
> p_faqid=3915&p_created=1185893363&p_sid=75DStRMi&p_accessibility=0&p_l
> va
> =&p_sp=cF9zcmNoPSZwX3NvcnRfYnk9JnBfZ3JpZHNvcnQ9JnBfcm93X2NudD0zNjYmcF9
> wc
> m9kcz0mcF9jYXRzPSZwX3B2PSZwX2N2PSZwX3NlYXJjaF90eXBlPWFuc3dlcnMuc2VhcmN
> oX
> 2ZubCZwX3BhZ2U9MQ**&p_li=&p_topview=1
>
> HTH,
>
> Brian Dennis, CCIE4 #2210 (R&S/ISP-Dial/Security/SP)
> bdennis@internetworkexpert.com
>
> Internetwork Expert, Inc.
> http://www.InternetworkExpert.com
> Toll Free: 877-224-8987
> Direct: 775-745-6404 (Outside the US and Canada)
>
>
> On Sep 28, 2007, at 8:10 AM, Scott Morris wrote:
>
>> Anyone got a better path to contact the CCIE folks now that they've
>> redone
>> everything in order to make thing "efficient" (no cases, no problems,
>> right?)
>>
>> I keep getting "Fatal error: Unable to open
>> /cgi-bin/ciscocert.cfg/scripts/enduser/msg.php in Unknown on line
>> 0" when I
>> try to get on to file a case...
>>
>>
>> Scott Morris, CCIE4 (R&S/ISP-Dial/Security/Service Provider) #4713,
>> JNCIE-M
>> #153, MCSE, CCDP, CCNA-WAN Switching, CCSP, Cable Communications
>> Specialist,
>> IP Telephony Support Specialist, IP Telephony Design Specialist,
>> CISSP
>> CCSI #21903, JNCI-M, JNCI-ER
>> swm@emanon.com
>>
>> _____________________________________________________________________
>> _
>> _
>> Subscription information may be found at:
>> http://www.groupstudy.com/list/CCIELab.html
>
> ______________________________________________________________________
> _
> Subscription information may be found at:
> http://www.groupstudy.com/list/CCIELab.html
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