From: Brian Dennis (bdennis@internetworkexpert.com)
Date: Fri Sep 28 2007 - 12:27:18 ART
You have to call them. See below:
How do I contact support?
Details
What happened to the Contact Us tab used to open an online support
case?
Answer
On August 1, Certifications Online Support will be temporarily
suspending the Contact Us tab to host a support pilot with Ciscos
frontline customer service team.
The Certification Online Support tool provides a suite of support
services to meet your certification program needs including Instant
Answers, Program Updates and the ability to manage your support cases
online.
For instructions on how to use the Certification Online Support tool,
click on the "Help Using this Site" tab on the top right of your
screen to help you navigate the site and search for commonly asked
questions about the Cisco Career Certification program.
If the located Answer does not address your question, you can contact
a Customer Support Agent, Monday through Friday from 5:00am to 5:00pm
Pacific Time at 1-800-829-6387 (US/Canada) or 1+ 408-902-5200
(International). Additional global support numbers are listed here.
http://ciscocert.custhelp.com/cgi-bin/ciscocert.cfg/php/enduser/
std_adp.php?
p_faqid=3915&p_created=1185893363&p_sid=75DStRMi&p_accessibility=0&p_lva
=&p_sp=cF9zcmNoPSZwX3NvcnRfYnk9JnBfZ3JpZHNvcnQ9JnBfcm93X2NudD0zNjYmcF9wc
m9kcz0mcF9jYXRzPSZwX3B2PSZwX2N2PSZwX3NlYXJjaF90eXBlPWFuc3dlcnMuc2VhcmNoX
2ZubCZwX3BhZ2U9MQ**&p_li=&p_topview=1
HTH,
Brian Dennis, CCIE4 #2210 (R&S/ISP-Dial/Security/SP)
bdennis@internetworkexpert.com
Internetwork Expert, Inc.
http://www.InternetworkExpert.com
Toll Free: 877-224-8987
Direct: 775-745-6404 (Outside the US and Canada)
On Sep 28, 2007, at 8:10 AM, Scott Morris wrote:
> Anyone got a better path to contact the CCIE folks now that they've
> redone
> everything in order to make thing "efficient" (no cases, no problems,
> right?)
>
> I keep getting "Fatal error: Unable to open
> /cgi-bin/ciscocert.cfg/scripts/enduser/msg.php in Unknown on line
> 0" when I
> try to get on to file a case...
>
>
> Scott Morris, CCIE4 (R&S/ISP-Dial/Security/Service Provider) #4713,
> JNCIE-M
> #153, MCSE, CCDP, CCNA-WAN Switching, CCSP, Cable Communications
> Specialist,
> IP Telephony Support Specialist, IP Telephony Design Specialist, CISSP
> CCSI #21903, JNCI-M, JNCI-ER
> swm@emanon.com
>
> ______________________________________________________________________
> _
> Subscription information may be found at:
> http://www.groupstudy.com/list/CCIELab.html
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