From: Benjamin Hill (ibennybravo@gmail.com)
Date: Thu Jun 14 2007 - 18:11:45 ART
I couldn't agree more. Especially regarding point (2)
Internetwork Expert were my personal favourite until i tried to actually get
support from them. I bought both the CoD and workbook and had issues with
both -not that this in itself is a problem . However when i tried to log a
support call thats when the fun started...
To cut a long story short, apart from auto-responder type emails, they were
so unresponsive, I eventually went as far as calling them in the States (and
over here in africa that means waiting up till late and paying costly
long-distance calls). The guy i eventually got hold of was kind enough to
assure me they were "aware of my problem"...
That was as far as i ever got. Now, more than a few months down the line not
only have they not (to my knowledge) resolved the issues - but they never
even contacted me again., even if it was just to assure me that they were,
still, "aware of my problem".
Disappointed.
On 6/14/07, anthony.sequeira@thomson.com <anthony.sequeira@thomson.com>
wrote:
>
> Counting the peeps on the site is the last thing I would do when
> choosing a vendor. In fact, I would never bother to do it.
>
> After passing using the materials of several vendors, I would recommend
> the following:
>
> 1. Ask for a sample or tour of the product you are considering. Evaluate
> the materials carefully.
>
> 2. Explore the Support options that are available with the vendor. Do
> they have chat, forums, 800 numbers, etc. Are these actually monitored
> by qualified employees of that company?
>
> Something else to consider is using multiple vendors. While vendors
> certainly do not want to hear that recommendation, most here, including
> myself, believe that some vendors excel at certain products compared to
> others.
>
> Anthony J. Sequeira
> #15626
>
> P.S. I used products from InternetworkExpert and NetMasterClass and both
> were excellent. Support was lacking at InternetworkExpert, but I believe
> they have that solved now.
>
> -----Original Message-----
> From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
> Narbik Kocharians
> Sent: Thursday, June 14, 2007 4:00 PM
> To: Brian Dennis
> Cc: Brent Royster; ccielab@groupstudy.com
> Subject: Re: training material question
>
> Brian,
>
>
>
> You have a point, but what you fail to mention is the following:
>
>
>
> Your statement does NOT reflect the truth; it fails to mention the
> actual
> number of passing students relative to the number of attendees, which I
> would surmise to be a low percentage.
>
> If Vendor-1 has 10 students and 3 pass, Vendor-1 has a passing
> percentage of
> 30 percent. But if Vendor-2 has 100 students and only 16 pass,
> Vendor-2's
> ratio is 16 percent, that does not mean that Vendor-2 has a better
> product,
> from Vendor-2's perspective, it has 16 passing students versus 3, but
> the
> truth of the matter is that Vendor-1 has a better percentage and
> product.
>
>
> On 6/14/07, Brian Dennis <bdennis@internetworkexpert.com> wrote:
> >
> > You can get a good idea as to the number of people that are passing
> > using a particular vendor's products and classes by looking over their
> > CCIE lists and customer feedback. As a side note any vendor that
> tells
> > you it doesn't matter how many people are using their products and
> > classes to pass the CCIE lab won't have a long list of CCIEs on their
> > website ;-)
> >
> > --
> >
> > Brian Dennis, CCIE4 #2210 (R&S/ISP-Dial/Security/SP)
> > bdennis@internetworkexpert.com
> >
> > Internetwork Expert, Inc.
> > http://www.InternetworkExpert.com
> > Toll Free: 877-224-8987
> > Direct: 775-745-6404 (Outside the US and Canada)
> >
> > -----Original Message-----
> > From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf
> Of
> > Brent Royster
> > Sent: Thursday, June 14, 2007 7:06 AM
> > To: ccielab@groupstudy.com
> > Subject: training material question
> >
> > I am interested in buying one of the class on demand options from
> > multiple
> > vendors. Its mentioned on the websites that these are like full
> > bootcamps.
> > has anyone who passed the lab used this material? If so how well
> would
> > you
> > rate it?
> >
> >
> _______________________________________________________________________
> > Subscription information may be found at:
> > http://www.groupstudy.com/list/CCIELab.html
> >
> >
> _______________________________________________________________________
> > Subscription information may be found at:
> > http://www.groupstudy.com/list/CCIELab.html
> >
>
>
>
> --
> Narbik Kocharians
> CCIE# 12410 (R&S, SP, Security)
> CCSI# 30832
> Network Learning, Inc. (CCIE class Instructor)
> www.ccbootcamp.com (CCIE Training)
>
> _______________________________________________________________________
> Subscription information may be found at:
> http://www.groupstudy.com/list/CCIELab.html
>
> _______________________________________________________________________
> Subscription information may be found at:
> http://www.groupstudy.com/list/CCIELab.html
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