From: Brian Dennis (bdennis@internetworkexpert.com)
Date: Thu Oct 19 2006 - 00:13:32 ART
Looks like they are closing down the e-mail support. Guess they got
tired of all the "how many switches will be in the lab" questions ;-)
Brian Dennis, CCIE #2210 (R&S/ISP-Dial/Security)
bdennis@internetworkexpert.com
Internetwork Expert, Inc.
http://www.InternetworkExpert.com
Toll Free: 877-224-8987
Direct: 775-745-6404 (Outside the US and Canada)
From: [mailto:ccie-support@cisco.com]
Sent: Wednesday, October 18, 2006 8:09 PM
To: new-support-oct2006-recipients
Subject: Notice of Change in CCIE Support
Effective November 1, 2006, Cisco will migrate CCIE support to the Cisco
Certifications Online Support <http://www.cisco.com/go/certsupport>
tool and retire the current CCIE email-based system.
The Certifications Online Support tool features an easily-accessible and
comprehensive database of commonly-asked questions on CCIE, other Cisco
Career Certifications and training. Users can search the database by
certification or key word, and also set up automatic email notification
to alert them when new information is posted on a particular subject.
If users cannot find an answer in the database, they submit their
requests directly to Cisco's support team through the tool. The first
time that users submit a request they will be asked to create a personal
login profile, which will allow them to track the status of their
requests. The policy of responding to all CCIE support requests within
two business days will not change.
The online tool is currently used by other support teams at Cisco and
has proven very effective at helping customers find answers quickly and
track resolution of complex issues. The tool will be preloaded with
answers to frequently-asked questions about CCIE and become richer over
time as additional questions are added.
CCIE candidates or certificants can access the new support tool from the
CCIE website <http://www.cisco.com/go/ccie> or directly at
www.cisco.com/go/certsupport <http://www.cisco.com/go/certsupport> .
For the first couple weeks of November emails sent to ccie@cisco.com
<mailto:ccie@cisco.com> will automatically be sent to the new tool.
After that, users will receive an automatic message reminding them they
need to use the tool.
This archive was generated by hypermail 2.1.4 : Wed Nov 01 2006 - 07:29:06 ART