From: Ryan Moffett (ryanmoffett1@gmail.com)
Date: Sun Apr 09 2006 - 13:57:11 GMT-3
Thanks. I was able to locate the phone number of this particular rack
vendor that was in question and the issue is resolved for now. I appreciate
the all of the advice.
On 4/9/06, CCIE KH49279 <ccie_lab@inetiq.com> wrote:
>
> Ryan,
>
> I am not sure who you are using, but I have been using
> www.racktimerentals.com as my rack rental source exclusively. I have not
> had
> any issues, and Bill and Kathleen have supported me in a variety of ways,
> including working with me on situations where they really did not have to.
> I
> appreciate there help and support tremendously.
>
> I looked at their schedule and they have spots open for both IE and NMC
> labs
> all over the place. I do not know if this will work for you or not but
> take
> a look if you can.
>
> If you send an email to sales@racktimerentals.com I am sure you they can
> help you out. I would avoid using the support email address unless you
> actually need technical support. I have been using their posted 'initial
> configs' which are cut and paste, and they have been accurate thus far.
>
> Best of luck with this!
>
> Regards,
>
> Wayne
>
>
>
> -----Original Message-----
> From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
> Ryan
> Moffett
> Sent: Sunday, April 09, 2006 10:16 AM
> To: Plank, Jason
> Cc: ccielab@groupstudy.com
> Subject: Re: How would you deal with this? - Problems with Online Rack Ven
> dor
>
> So, I've tried calling the number in Whois information and it isn't valid.
> So, I'm more or less screwed out of another day. I'm searching through
> the
> proper department of commerce listings to see if they've even officially
> registered themselves as a busines. Right now, I have the person's
> address,
> but without a telephone number (which I can't find anywhere else), I don't
> have any other course of action other than legal, which doesn't help me
> get
> my study time back before my lab date :-(
>
>
>
>
> On 4/9/06, Plank, Jason <JPlank@concordefs.com> wrote:
> >
> > If they didn't respond to your email, call. You are their customer, they
> > are
> > NOT your customer. The company's I've used have been extremely
> > professional
> > and responsible (ccie4u and NLI/ccbootcamp). I usually get email
> responses
> > very quick. In fact, I wanted to extend my time yesterday and I looked
> at
> > the schedule and nobody was after me, I emailed Brad @ NLI/ccbootcamp
> and
> > he
> > made it happen.
> >
> > Sucks you have to deal with this... but wake their ass up. It's your
> > money.
> >
> > -------------------
> > Jason Plank
> > Network Engineer
> > 101 Bellevue Parkway
> > Wilmington, DE 19809
> > E-mail: JPlank@concordefs.com
> > Phone: 302-793-5913
> >
> >
> > -----Original Message-----
> > From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
> > Ryan
> > Moffett
> > Sent: Sunday, April 09, 2006 10:52 AM
> > To: ccielab@groupstudy.com
> > Subject: How would you deal with this? - Problems with Online Rack
> Vendor
> >
> > My lab date is April 19th. Over 45 days ago, I registered a block of 10
> > days in a row, starting yesterday, of remote lab access with a reputable
> > online rack vendor that I will not name here. Yesterday, I ran into all
> > kinds of issues. Notably, one of the features they advertise is the
> > ability
> > to push the base configs (IP addressing, loopbacks, VTY and Console
> > settings) down to the routers to save on time. That feature doesn't
> work.
> > So, I wasted a bunch of time playing around and trying to make it work,
> > thinking I was doing something wrong, I gave up and eventually pasted
> all
> > the configs in myself. In the meantime, I tried and tried to get
> > support,
> > but the only means of getting support was via email and they were
> > unresponsive during my entire block of time I reserved. When I did get
> > to
> > exchange emails, the person told me that if that feature doesn't work,
> > then
> > I should just not waste time with it, I should simply just paste the
> > configs
> > in. Okay, I get that.
> >
> > Now, today, I was supposed to have a block of time reserved for me, but
> it
> > has since disappeared. I have the receipt for it, but my block of time
> > for
> > today is gone from their scheduling board and I have sent a few emails
> to
> > them with no response. I'm into my second wasted day of study time,
> > critical study time because it was the 2nd weekend before my lab and I'm
> > not
> > getting a response.
> >
> > Officially, this vendor only gives an email address as the means of
> > support. However, out of frustration, I've looked them up on a Whois
> > search
> > and I now have their phone number. It's out of protocol to call, but I
> > believe they are out of protocol in terms of how they are handling me as
> a
> > customer. What would you do if you were me? Ultimately, I don't want
> > to
> > cancel because, at this point in the game, none of the other rack
> vendors
> > have any openings for me because it is so close to my lab date. On the
> > other hand, I'm very frustrated that this vendor isn't being responsive,
> > isn't providing much in terms of help, is falsely advertising that
> > features
> > are there when they aren't...
> >
> > Ryan
> >
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