From: Ryan Moffett (ryanmoffett1@gmail.com)
Date: Sun Apr 09 2006 - 12:16:07 GMT-3
So, I've tried calling the number in Whois information and it isn't valid.
So, I'm more or less screwed out of another day. I'm searching through the
proper department of commerce listings to see if they've even officially
registered themselves as a busines. Right now, I have the person's address,
but without a telephone number (which I can't find anywhere else), I don't
have any other course of action other than legal, which doesn't help me get
my study time back before my lab date :-(
On 4/9/06, Plank, Jason <JPlank@concordefs.com> wrote:
>
> If they didn't respond to your email, call. You are their customer, they
> are
> NOT your customer. The company's I've used have been extremely
> professional
> and responsible (ccie4u and NLI/ccbootcamp). I usually get email responses
> very quick. In fact, I wanted to extend my time yesterday and I looked at
> the schedule and nobody was after me, I emailed Brad @ NLI/ccbootcamp and
> he
> made it happen.
>
> Sucks you have to deal with this... but wake their ass up. It's your
> money.
>
> -------------------
> Jason Plank
> Network Engineer
> 101 Bellevue Parkway
> Wilmington, DE 19809
> E-mail: JPlank@concordefs.com
> Phone: 302-793-5913
>
>
> -----Original Message-----
> From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
> Ryan
> Moffett
> Sent: Sunday, April 09, 2006 10:52 AM
> To: ccielab@groupstudy.com
> Subject: How would you deal with this? - Problems with Online Rack Vendor
>
> My lab date is April 19th. Over 45 days ago, I registered a block of 10
> days in a row, starting yesterday, of remote lab access with a reputable
> online rack vendor that I will not name here. Yesterday, I ran into all
> kinds of issues. Notably, one of the features they advertise is the
> ability
> to push the base configs (IP addressing, loopbacks, VTY and Console
> settings) down to the routers to save on time. That feature doesn't work.
> So, I wasted a bunch of time playing around and trying to make it work,
> thinking I was doing something wrong, I gave up and eventually pasted all
> the configs in myself. In the meantime, I tried and tried to get
> support,
> but the only means of getting support was via email and they were
> unresponsive during my entire block of time I reserved. When I did get
> to
> exchange emails, the person told me that if that feature doesn't work,
> then
> I should just not waste time with it, I should simply just paste the
> configs
> in. Okay, I get that.
>
> Now, today, I was supposed to have a block of time reserved for me, but it
> has since disappeared. I have the receipt for it, but my block of time
> for
> today is gone from their scheduling board and I have sent a few emails to
> them with no response. I'm into my second wasted day of study time,
> critical study time because it was the 2nd weekend before my lab and I'm
> not
> getting a response.
>
> Officially, this vendor only gives an email address as the means of
> support. However, out of frustration, I've looked them up on a Whois
> search
> and I now have their phone number. It's out of protocol to call, but I
> believe they are out of protocol in terms of how they are handling me as a
> customer. What would you do if you were me? Ultimately, I don't want
> to
> cancel because, at this point in the game, none of the other rack vendors
> have any openings for me because it is so close to my lab date. On the
> other hand, I'm very frustrated that this vendor isn't being responsive,
> isn't providing much in terms of help, is falsely advertising that
> features
> are there when they aren't...
>
> Ryan
>
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