From: joshua lauer (jslauer@hotmail.com)
Date: Sat Feb 11 2006 - 03:10:54 GMT-3
Sounds like good customer service to me,
sorry you had to fire guys...that always sucks !
jl
Josh Lauer
RHCE, MCSE NT/2000, CCNA, CCDA, CCDP, CCNP, CCSP, CCIP, CISSP, CEH
----- Original Message -----
From: "Brian Dennis" <bdennis@internetworkexpert.com>
To: <franqe@aol.com>; <elliottreyes@adelphia.net>;
<john.m.crawford@googlemail.com>; <ccielab@groupstudy.com>
Sent: Friday, February 10, 2006 11:17 PM
Subject: OT: RE: Problems Contacting IE?
> Frank,
> I'm having the Sales Team refunded his mock lab and giving him
> the remaining three mock labs free of charge since he stated he was
> happy with the mock lab but a little frustrated with the time to get his
> results.
>
> Brian Dennis, CCIE #2210 (R&S/ISP-Dial/Security)
> bdennis@internetworkexpert.com
>
> Internetwork Expert, Inc.
> http://www.InternetworkExpert.com
> Toll Free: 877-224-8987
> Direct: 775-745-6404 (Outside the US and Canada)
>
>
> -----Original Message-----
> From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
> franqe@aol.com
> Sent: Friday, February 10, 2006 8:10 PM
> To: elliottreyes@adelphia.net; john.m.crawford@googlemail.com;
> ccielab@groupstudy.com
> Subject: Re: Problems Contacting IE?
>
> Could it be because they were getting more money(about 1K) from you?
> Just a thought.
>
> -----Original Message-----
> From: Elliott Reyes <elliottreyes@adelphia.net>
> To: franqe@aol.com; john.m.crawford@googlemail.com;
> ccielab@groupstudy.com
> Sent: Fri, 10 Feb 2006 18:41:23 -0800
> Subject: RE: Problems Contacting IE?
>
>
> I just ordered my COD Advanced R@S with no problems. I got thru with no
> problems. They were quick and very helpful actually.
>
>
>
>
> Elliott
>
> -----Original Message-----
> From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
> franqe@aol.com
> Sent: Friday, February 10, 2006 5:37 PM
> To: john.m.crawford@googlemail.com; ccielab@groupstudy.com
> Subject: Re: Problems Contacting IE?
>
> They suck! They make promises they can't keep and then fail to even
> acknowledge it. How can one get prompt response from Netmasterclass and
> none from Internetworkexpert? I hope people boycott their products for
> swindling.
>
> -----Original Message-----
> From: John Crawford <john.m.crawford@googlemail.com>
> To: ccielab@groupstudy.com
> Sent: Sat, 11 Feb 2006 00:23:32 +0000
> Subject: Problems Contacting IE?
>
>
> Hi
>
> Just wondering if anyone else has had recent problems with Customer
> Service from Internetwork Expert? I have been waiting over a week for
> the results of a Mock Lab I bought and despite emailing and calling
> several times I've had no response.
>
> I'm sure there's a reasonable explanation for all this but for now
> it's pretty frustrating and such a pity considering their products
> (when you get them!) are so good.
>
> Anyhow, if anyone is having the same problems it would be good to hear
> as at the moment I have no idea why they're ignoring me!!!
>
> John
>
> _______________________________________________________________________
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>
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> _______________________________________________________________________
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>
> _______________________________________________________________________
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>
> _______________________________________________________________________
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