Re: Expediting TAC Case

From: Jay Hennigan (jay@west.net)
Date: Thu Sep 02 2004 - 17:20:58 GMT-3

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On Wed, 1 Sep 2004, Peasah, Richard Kwame wrote:

> Group,
>
> Is there a "ccie" express queue for expediting trouble calls to cisco
> :-)

Not specifically. I think they may get flagged as a "Don't ask this
person if it's plugged in" type of thing.

TAC cases are prioritized based on business impact, a non-CCIE with
a network down will be queued ahead of a CCIE with an obscure "How do
I configure X.25" type of question.

And I'm fine with that.

--
Jay Hennigan - CCIE #7880 - Network Administration - jay@west.net
WestNet:  Connecting you to the planet.  805 884-6323      WB6RDV
NetLojix Communications, Inc.  -  http://www.netlojix.com/

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