From: wing_lam@jossynergy.com
Date: Fri Oct 17 2003 - 00:09:11 GMT-3
Hi,
I have experienced this before, I have a WEB server which connect to
Internet by a broadband line, all user in site A cannot access this but all
dialup site B etc. can access this. It's strange.
Finally I call the carrier to enlarge the MTU value of the last mile
broadband line routers and the problem gones, all users can access the WEB.
I guess you case may be due to MTU problem.
Thx,
BBD
Mohan
<Mohan@vads.com> To: ccielab@groupstudy.com, cisco@groupstudy.com
Sent by: cc:
nobody@groupstudy Subject: ping and trace-route successful but www failing
.com
10/17/2003 11:05
AM
Please respond to
Mohan
Dear all, we're a ISP and one of my customers is experiencing a strange
problem accessing www.yahoo.com. They're able to ping and trace-route (IP
address & DNS) to the site but not WWW. When the URL is entered, the
browser
attempts to load the page but fails and returns an error: page cannot be
displayed or not available.
Other customers connected to us are not experiencing this problem, we
even
tried bypassing customer firewall by connecting our laptop directly to the
internet router Ethernet port, but the problem persisted. This might not be
an internet routing problem as other customers are not experiencing similar
problem, only this one particular customer. We even tried swapping a new
C1721 running 12.2(11)T but that didn't help either. The problem only
started last week, before that they were able to access the website.
Just wonder if any one of you has came across a similar problem... any
help
or advice is much appreciated.
Cheers,
Mohan
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