From: Barry Bocaner (barry@bocaner.net)
Date: Mon Jun 23 2003 - 14:24:27 GMT-3
On Mon, 23 Jun 2003, Scott Morris wrote:
> Actually, my understanding is that a CCIE opening a case is SUPPOSED to
> automatically escalate one step, although reality has told me different
> lately.
My understanding is that as a CCIE you are entitled to a TAC engineer who
is also a CCIE if you request it, but you are not automatically given one
if you don't.
Barry - No. 6852
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Barry J. Bocaner
barry@bocaner.net
http://web.bocaner.net
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