From: Charles Church (cchurch@wamnet.com)
Date: Tue Apr 15 2003 - 22:32:11 GMT-3
Nishant,
Is it possible the bug hadn't been discovered yet when they told you to use
that version? It seems that every time I run a problem by TAC and we think
it's a bug, the engineer will check for any bugs in a version we're thinking
of trying. I think you just got a new TAC person who forgot that part of
the TAC manual. Overall I think TAC is one of the better support groups
around. Ever call 3Com about a problem like that? Ughhh....
Chuck Church
CCIE #8776, MCNE, MCSE
Wam!Net Government Services
13665 Dulles Technology Dr. Ste 250
Herndon, VA 20171
Office: 703-480-2569
Cell: 585-233-2706
cchurch@wamnet.com
Nishant Sharma (IT) wrote:
> Hi Group,
>
> Has it happened with any of u that u opened a case with TAC and they
suggested
> a buggy IOS?
> I was having PBR issues with my cat 4006 so a TAC suggested me to upgrade
from
> 12.1(8a)EW1 to 12.1(13)EW but 12.1(13)EW was suffering from a known issue
(bug
> id - CSCdz89145) which caused my switch to reboot multiple times. Ours is
a
> 24X7 heavy production network and these sporadic reloads have caused lots
of
> production downtime, now TAC suggests upgrading to 12.1(13)EW1, if TAC had
> analysed their response in the first place then all this cud have been
> avoided.
>
> Isn't it carelessness on TAC's part?
>
> Nishant
>
> -----Original Message-----
> From: Mike Williams [mailto:ccie2be@swbell.net]
> Sent: Tuesday, April 15, 2003 6:19 PM
> To: 'Jim Brown'; jgraun@attbi.com; ccielab@groupstudy.com
> Subject: RE: STOP ASKING LAB QUESTIONS
>
>
> Jim Brown said:
>
> "I always made the comment what kind of engineer would they be if they
> couldn't even figure it out own their own and had to post it to the
> list."
>
> This is nonsense. If what you're saying is true, then virtually this
> entire list is a list of piss-poor engineers (i.e. people who ask
> questions of others because they CAN'T figure it out). I can't tell you
> how many times others people, including myself, have come to this list
> and posted real world problems, not because "I'm not a good engineer",
> but even studying or even passing the lab can't prepare you for
> everything. There are sometimes flaws in the IOS or bugs in the
> hardware that cause issues that make no sense. And having "a virtual
> community of network engineer" (The Groupstudy motto) is a priceless
> asset. That doesn't make me or anyone else less of a good engineer. It
> makes us smart because we have enough sense to bounce problems off of
> others that are also knowledgable.
>
> Mike W.
>
>
> --------------------------------------------------------------------------
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