From: Mike Schlenger (mschlenger@meridianitsolutions.com)
Date: Tue Apr 15 2003 - 13:40:23 GMT-3
Filling out a Bingo with negative feedback will result in a TAC manager
calling you back personally to review your experience. Fill it out
accordingly.
Mike
Michael Schlenger
CCIE #7079
Meridian IT Solutions
mschlenger@meridianitsolutions.com
847.592.3912
-----Original Message-----
From: Scott M. Livingston [mailto:scottl@sprinthosting.net]
Sent: Tuesday, April 15, 2003 9:57 AM
To: 'Nishant Sharma (IT)'; ccielab@groupstudy.com
Subject: RE: careless attitude of Cisco TAC.
Nishant,
Sorry to hear about your pain - most of us have been there one time or
another. Fill out your Bingo accordingly so that they can review it.
Thanks,
scott
-----Original Message-----
From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
Nishant Sharma (IT)
Sent: Tuesday, April 15, 2003 8:56 AM
To: ccielab@groupstudy.com
Subject: careless attitude of Cisco TAC.
Hi Group,
Has it happened with any of u that u opened a case with TAC and they
suggested a buggy IOS? I was having PBR issues with my cat 4006 so a TAC
suggested me to upgrade from 12.1(8a)EW1 to 12.1(13)EW but 12.1(13)EW was
suffering from a known issue (bug id - CSCdz89145) which caused my switch to
reboot multiple times. Ours is a 24X7 heavy production network and these
sporadic reloads have caused lots of production downtime, now TAC suggests
upgrading to 12.1(13)EW1, if TAC had analysed their response in the first
place then all this cud have been avoided.
Isn't it carelessness on TAC's part?
Nishant
-----Original Message-----
From: Mike Williams [mailto:ccie2be@swbell.net]
Sent: Tuesday, April 15, 2003 6:19 PM
To: 'Jim Brown'; jgraun@attbi.com; ccielab@groupstudy.com
Subject: RE: STOP ASKING LAB QUESTIONS
Jim Brown said:
"I always made the comment what kind of engineer would they be if they
couldn't even figure it out own their own and had to post it to the list."
This is nonsense. If what you're saying is true, then virtually this entire
list is a list of piss-poor engineers (i.e. people who ask questions of
others because they CAN'T figure it out). I can't tell you how many times
others people, including myself, have come to this list and posted real
world problems, not because "I'm not a good engineer", but even studying or
even passing the lab can't prepare you for everything. There are sometimes
flaws in the IOS or bugs in the hardware that cause issues that make no
sense. And having "a virtual community of network engineer" (The Groupstudy
motto) is a priceless asset. That doesn't make me or anyone else less of a
good engineer. It makes us smart because we have enough sense to bounce
problems off of others that are also knowledgable.
Mike W.
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