From: Scott King \(scking\) (scking@cisco.com)
Date: Tue Apr 15 2003 - 13:21:11 GMT-3
Nishant,
Technically the TAC shouldn't be making code recommendations,
particularly for customers who have Advanced Services contracts. They
can certainly tell you what version of code a particular bug is fixed
in, and most people take that as a recommendation but they shouldn't.
The TAC doesn't have a process for scrubbing code. If they tell you what
code a bug is fixed in, you should at least check the Release Notes for
that version to see what you're in for if you upgrade.
If the TAC makes an outright recommendation by saying "You should
upgrade to this version" then it's their mistake, but most often it's
simply the customer thinking that a recommendation has been made when
all the engineer said is "that bug is fixed in xx code".
Hope this helps,
Scott King
Advanced Services - IES
Cisco Systems, Inc.
Englewood, CO
scking@cisco.com
-----Original Message-----
From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
Nishant Sharma (IT)
Sent: Tuesday, April 15, 2003 7:56 AM
To: ccielab@groupstudy.com
Subject: careless attitude of Cisco TAC.
Hi Group,
Has it happened with any of u that u opened a case with TAC and they
suggested a buggy IOS? I was having PBR issues with my cat 4006 so a TAC
suggested me to upgrade from 12.1(8a)EW1 to 12.1(13)EW but 12.1(13)EW
was suffering from a known issue (bug id - CSCdz89145) which caused my
switch to reboot multiple times. Ours is a 24X7 heavy production network
and these sporadic reloads have caused lots of production downtime, now
TAC suggests upgrading to 12.1(13)EW1, if TAC had analysed their
response in the first place then all this cud have been avoided.
Isn't it carelessness on TAC's part?
Nishant
-----Original Message-----
From: Mike Williams [mailto:ccie2be@swbell.net]
Sent: Tuesday, April 15, 2003 6:19 PM
To: 'Jim Brown'; jgraun@attbi.com; ccielab@groupstudy.com
Subject: RE: STOP ASKING LAB QUESTIONS
Jim Brown said:
"I always made the comment what kind of engineer would they be if they
couldn't even figure it out own their own and had to post it to the
list."
This is nonsense. If what you're saying is true, then virtually this
entire list is a list of piss-poor engineers (i.e. people who ask
questions of others because they CAN'T figure it out). I can't tell you
how many times others people, including myself, have come to this list
and posted real world problems, not because "I'm not a good engineer",
but even studying or even passing the lab can't prepare you for
everything. There are sometimes flaws in the IOS or bugs in the
hardware that cause issues that make no sense. And having "a virtual
community of network engineer" (The Groupstudy motto) is a priceless
asset. That doesn't make me or anyone else less of a good engineer. It
makes us smart because we have enough sense to bounce problems off of
others that are also knowledgable.
Mike W.
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