From: Keith Foster (kfoster@xtelesis.com)
Date: Tue Apr 15 2003 - 12:42:29 GMT-3
I think it's "carelessness" on that particular TAC engineer.
I have noticed that TAC has improved greatly and my co-workers agree. They
have faster response times and greater customer service in my opinion.
Keith Foster
CCNP, CCSE
Network Engineer
Xtelesis Corporation
http://www.xtelesis.com
Email: kfoster@xtelesis.com
Direct: 650.239.1424
-----Original Message-----
From: nobody@groupstudy.com [mailto:nobody@groupstudy.com]On Behalf Of
Nishant Sharma (IT)
Sent: Tuesday, April 15, 2003 6:56 AM
To: ccielab@groupstudy.com
Subject: careless attitude of Cisco TAC.
Hi Group,
Has it happened with any of u that u opened a case with TAC and they
suggested
a buggy IOS?
I was having PBR issues with my cat 4006 so a TAC suggested me to upgrade
from
12.1(8a)EW1 to 12.1(13)EW but 12.1(13)EW was suffering from a known issue
(bug
id - CSCdz89145) which caused my switch to reboot multiple times. Ours is a
24X7 heavy production network and these sporadic reloads have caused lots of
production downtime, now TAC suggests upgrading to 12.1(13)EW1, if TAC had
analysed their response in the first place then all this cud have been
avoided.
Isn't it carelessness on TAC's part?
Nishant
-----Original Message-----
From: Mike Williams [mailto:ccie2be@swbell.net]
Sent: Tuesday, April 15, 2003 6:19 PM
To: 'Jim Brown'; jgraun@attbi.com; ccielab@groupstudy.com
Subject: RE: STOP ASKING LAB QUESTIONS
Jim Brown said:
"I always made the comment what kind of engineer would they be if they
couldn't even figure it out own their own and had to post it to the
list."
This is nonsense. If what you're saying is true, then virtually this
entire list is a list of piss-poor engineers (i.e. people who ask
questions of others because they CAN'T figure it out). I can't tell you
how many times others people, including myself, have come to this list
and posted real world problems, not because "I'm not a good engineer",
but even studying or even passing the lab can't prepare you for
everything. There are sometimes flaws in the IOS or bugs in the
hardware that cause issues that make no sense. And having "a virtual
community of network engineer" (The Groupstudy motto) is a priceless
asset. That doesn't make me or anyone else less of a good engineer. It
makes us smart because we have enough sense to bounce problems off of
others that are also knowledgable.
Mike W.
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