From: MADMAN (dave@interprise.com)
Date: Tue Apr 15 2003 - 12:53:00 GMT-3
I'm not a TAC apologist and I have found some engineers to be too
quick to blithly suggest IOS upgrades but like any large tech oriented
organization you have some very good experinces and some less so. I
have worked with TAC for years and overall they do quite a good job.
There is a ton of info on CCO and it's quite difficult to be aware of
all bugs though this particular bug seems egregious enough to qualify
for deferment.
If one engineer was deficient I still wouldn't say TAC is careless
but possibly an individual was, your using a pretty large brush.
Dave
Nishant Sharma (IT) wrote:
> Hi Group,
>
> Has it happened with any of u that u opened a case with TAC and they suggested
> a buggy IOS?
> I was having PBR issues with my cat 4006 so a TAC suggested me to upgrade from
> 12.1(8a)EW1 to 12.1(13)EW but 12.1(13)EW was suffering from a known issue (bug
> id - CSCdz89145) which caused my switch to reboot multiple times. Ours is a
> 24X7 heavy production network and these sporadic reloads have caused lots of
> production downtime, now TAC suggests upgrading to 12.1(13)EW1, if TAC had
> analysed their response in the first place then all this cud have been
> avoided.
>
> Isn't it carelessness on TAC's part?
>
> Nishant
>
> -----Original Message-----
> From: Mike Williams [mailto:ccie2be@swbell.net]
> Sent: Tuesday, April 15, 2003 6:19 PM
> To: 'Jim Brown'; jgraun@attbi.com; ccielab@groupstudy.com
> Subject: RE: STOP ASKING LAB QUESTIONS
>
>
> Jim Brown said:
>
> "I always made the comment what kind of engineer would they be if they
> couldn't even figure it out own their own and had to post it to the
> list."
>
> This is nonsense. If what you're saying is true, then virtually this
> entire list is a list of piss-poor engineers (i.e. people who ask
> questions of others because they CAN'T figure it out). I can't tell you
> how many times others people, including myself, have come to this list
> and posted real world problems, not because "I'm not a good engineer",
> but even studying or even passing the lab can't prepare you for
> everything. There are sometimes flaws in the IOS or bugs in the
> hardware that cause issues that make no sense. And having "a virtual
> community of network engineer" (The Groupstudy motto) is a priceless
> asset. That doesn't make me or anyone else less of a good engineer. It
> makes us smart because we have enough sense to bounce problems off of
> others that are also knowledgable.
>
> Mike W.
>
>
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-- David Madland CCIE# 2016 Sr. Network Engineer Qwest Communications 612-664-3367I would rather have a German division in front of me than a French one behind me." --- General George S. Patton
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