From: Howard C. Berkowitz (hcb@gettcomm.com)
Date: Tue Nov 05 2002 - 14:20:29 GMT-3
At 9:05 AM -0800 11/5/02, Larry Yurdin wrote:
>Howard,
>
>Everything you say is correct. No one should expect a free upgrade
>simply because Cisco made a significant change to the lab exam. It
>would, however have been nice if IPExpert had offered those who
>purchased the workbook within the previous six months an upgrade for a
>price considerably lower than the full cost. There is certainly ample
>precedent for that level of professionalism.
>
>Larry Yurdin
I agree completely with that.
>
>-----Original Message-----
>From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
>Howard C. Berkowitz
>Sent: Tuesday, November 05, 2002 8:23 AM
>To: ccielab
>Subject: Re: IPEXPERT
>
>At 10:43 AM -0500 11/5/02, Foster, Alexander wrote:
>>Did anyone every had issues with IPExpert.
>>
>>I purchased 2.1 workbook, but the scenarios are useless since Cisco
>>changed the switches to the 3550. Now I asked IPExpert if there is any
>>update to 2.1 workbook...but, they tell me to buy the 3.0 workbook
>>instead. Has anyone had a similar experience.
>>
>>Alexander C. Foster
>>Sr. Network Engineer
>>x5912
>
>First, let me say I have never received money from IPexpert. There
>have been some partnerships with Gettlabs and Certzone, but I am not
>directly affected by them.
>
>In this case, I don't see the problem., unless you bought the book
>after the 3550 was added. If that was the case, it probably would
>have been appropriate for you to have gotten a warning that the book
>might not match the current lab (and no workbook can guarantee to
>match it without violating NDA).
>
>If, however, you bought the book before introduction of the 3550, I
>think they have been playing fairly with you. If I buy a hard copy
>set of IOS documentation for one release, I don't expect Cisco to
>send me the documentation on the next release without charge.
This archive was generated by hypermail 2.1.4 : Tue Dec 03 2002 - 07:22:53 GMT-3