From: Hennen, David (David.Hennen@xxxxxxxxx)
Date: Mon Mar 25 2002 - 17:59:47 GMT-3
Smartnet service contracts have always seemed to be unnecessarily difficult
to figure out, at least to me. I used to recommend buying Smartnet to any
customers who would listen, sometimes they actually heard me...
Here's what I would do, first determine what category the device you want
covered is. If you have a Cisco Products Quick Reference Guide you can get
it from there or you can get it off the web
http://www.cisco.com/public/scc/
then click on "Packaged Services Registration" in the third column
then click on "Service Categories" near the top of the page
then search by product name/description or display all the equipment in a
given category (1 to 18)
Then you have to decide what kind of coverage you want, 4 hour replacement,
next day, Advanced replacement...
Here's a pretty good link that describes the different options
http://www.cisco.com/warp/public/cc/serv/mkt/sup/tsssv/opmsup/stapss/smbps_a
i.htm
basically,
CON-SNT-PKG(x) = 8x5xnext day replacement (called in Monday through Friday
during the typical 8hour work day)
CON-SNTE-PKG(x) = 8x5x4 hour replacement
CON-SNTP-PKG(x) = 24x7x4 (7 days a week 24 hours a day w/ 4 hour
replacement)
* The clock doesn't start ticking when the thing dies, only when you make
the TAC call and get through the first level troubleshooting and get them to
admit the thing is dead!
These all assume you're able to take a replacement peice of equipment out of
the box, configure it and get it installed yourself. There are onsite
offerings where a tech will show up with the equipment if you aren't able to
set it up or maybe it's a remote office with no technical staff (make sure
you've got a backup of the config! I'm not sure how much heavy lifting the
Onsite techs do). There are other options like a 3 year contract (instead
of the standard one year) or an advanced replacement contract.
So using a 2620 router as an example, I look it up on the web and determine
it's a category 5 peice of equipment. I've decided that 4 hour replacement
during the work week is what my business needs require (figuring out the
business requirement is the hardest part). So I need a CON-SNTE-PKG(5)
Smartnet service contract. Then I go to CDW or other prominent reseller of
network gear and after a little searching I find out that a CON-SNTE-PKG(5)
contract costs $569.01 to cover my 2620 for a year. You can order this
stuff from Cisco also, in my experience there's not a big discount offered
on the Smartnet.
What I think is cool about smartnet is that it will cover memory and modules
installed in the device. Hopefully this is still the case, I've been out of
the reseller game for a while. So a 2620 with a WIC-1T connected to an
external csu/dsu costs the same as a 2620 with an internal WIC-1DSU-T1. If
you have the internal DSU wic you're covered without having to deal with a
support person saying "I think the csu or the cable is the problem, swap
those out with new ones and see if the problem goes away before I put my
coffee down and focus on your problem myself" You have to make sure you
record the details when you register it and then there's the whole problem
of using non cisco memory
Hope this is helpful
dave h
-----Original Message-----
From: Todd Carswell [mailto:acarswell@nc.rr.com]
Sent: Monday, March 25, 2002 2:16 PM
To: ccielab@groupstudy.com
Subject: Cisco service contracts... contact info?
I'm trying to purchase a service contract for my routers. I've been poking
around in the Service Contract Center on Cisco's web site, but I can't find
pricing information or detailed info on what type of contract I should
purchase.
2 requests for the group:
1. What's the best type of contract to purchase? (I cannot make sense of
the
various types)
2. How much do the stinkin' things cost? :-)
Thx
Todd Carswell
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