From: MOLINA, MARTIN J *Internet* (PBI) (mm1343@xxxxxxx)
Date: Mon Dec 10 2001 - 22:13:58 GMT-3
Folks,
Recently I booked time on the Cisco practice lab available at WWW.BFQ.COM. I
paid my $49 and received confirmation that my 6 hour timeslot had been
reserved. The e-mail contained a hostname to telnet to. I attempted to
access the lab using the instructions provided to me and I was unable to get
in. I alpha-paged the "POD" engineer and did not get a response. I called
the contact listed on the website the next day after hearing absolutely
nothing from these guys. I was informed that the equipment was in the
process of being moved (would have been nice to know before I spent the $49)
and that I would be given a free timeslot in the future. Long story short,
the free timeslot came and I was actually able to get in. However, one of
the key routers was unreachable via the Tserv ( No ISDN as a result). Again
I paged the "POD" engineer and received no response. I sent an e-mail
stating I was displeased with the level of service so far and that a refund
was in order . Surprise, no response. I called the contact the next day and
he hung up on me. Bottom line: If you enjoy throwing away money and people
not responding to your support requests, I have a block of wood in my garage
you can telnet to and use for the low price of $49 for six hours. If you
don't, stick with CCIEGYM.COM or FATKID. Both of these labs offer
reliability and responses to your support requests. Thanks for your time.
Martin Molina
Senior Network Engineer
Pacific Bell Internet Services
CCNP CCDP
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