From: Bouchard, Louis (louis.bouchard@xxxxxxxxxxx)
Date: Thu Oct 11 2001 - 00:29:26 GMT-3
An Introduction to Erlang B and Erlang C
If you make decisions about networks, PBXs, or call centres, you must
understand these.
http://www.angustel.ca/reports/Erlang%20B%20&%20C.PDF
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