From: Bob Dixon (bobdixon@xxxxxxxxxxxx)
Date: Sun Aug 12 2001 - 00:42:20 GMT-3
It took me 3 or 4 weeks of persistent phone calls to get my refund. I would
suggest that you ask for the person's name who is handling your refund. This
is really important. If they try to blow you off by telling you that a
certain department is handling it, GET SOMEONE'S NAME. Call that person
every day until you get your money. Once they see you are serious about
getting your money, they should go ahead and give you the refund. I finally
got mine after lots of calls. Needless to say (but I'll go ahead and say
it), I will not buy from them again.
Also, I wouldn't suggest calling them for advice on what equip to buy. I
wanted to try to see if any of their people really knew what they were
doing, so I tried a little test of calling them and "playing dumb." I called
one of their salespeople to ask what they would suggest for a certain
scenario (I already knew what I needed to get the job done), and they were
way off base on their response. In general, I would try to finf equip from
independent sellers on ebay. You can get a better price that way.
My 2 cents,
Bob
----- Original Message -----
From: <jonatale@earthlink.net>
To: Jason1 <jason1@v-labs.net>
Cc: <ccielab@groupstudy.com>; <isp-equipment@isp-equipment.com>; Maria
<ebay@iqsale.com>; <rakrong@iqsale.com>; sal baldwin <sal@iqsale.com>;
michael klein <mklein@iqsale.com>; <ccielab@groupstudy.com>
Sent: Saturday, August 11, 2001 12:28 PM
Subject: Re: Problem with refunds and eqpt from IQSale / Grandstore and
other possible names...
> grandstore screwed me too
> sold me a 2900XL and said it had cat sw, which it does not
> but i should have done my own research
> luckily i hit a job where they have these, so it might be useful after all
>
>
>
> Jason1 wrote:
>
> > After talking to a couple of other people, I've found that I'm not the
only
> > one having problem getting refund from IQSale aka Grandstore , with a
couple
> > of other names....
> >
> > For myself, I was promised a refund way back in late May and after
numerous
> > emails, on 4th July, promised to get back to me with details on the
refund
> > and till today is waiting for the cheque. My emails to them after 4th
July
> > was ignored.
> >
> > I'm planning to set up a web pages with testimonies about the problems
they
> > have with this company and also, if it has since been resolved, how long
it
> > took and the steps he or she has to take before the company would
resolve
> > the issue or refund....
> >
> > I have filed a complaint with BBB and is considering filing a complaint
with
> > USPS for mail fraud as well.
> > **Please read:http://www.groupstudy.com/list/posting.html
> **Please read:http://www.groupstudy.com/list/posting.html
**Please read:http://www.groupstudy.com/list/posting.html
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