From: Brett Summerville (brett_summerville@xxxxxxxxxxxxxxxx)
Date: Fri May 19 2000 - 14:21:14 GMT-3
Is it possible to perform translational routing in a post-routing
environment. I have a single site call center that wants to have screen pops
but wants all calls to go into ACD. I know the traditional way is to use
pre-routing and post-routing with the ICM product to perform this function.
Is there a way to get around this?
TIA
Brett Summerville
Network Consultant
Callisma
200 Barr Harbor Drive Suite 452
West Conshohocken, PA 19428-2978
609-714-3344
609-820-6768 cell
609-714-3345 fax
887-243-3099 pager
brett_summerville@callisma.com
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